I thought I would write to you and tell you about a very positive experience I had with one of you agents, James Williams. My boyfriend and I are moving to New York for the first time from Michigan. I talked to James before we left and he was kind enough to tell me all the different types of documentation that I would need to close on an apartment (very helpful for a new-comer like myself). James went out of his way to make sure we were able to see some great listings in our price range. Even though we ended up closing on an apartment with a different company, I was impressed with James's attitude throughout the whole process. He worked hard to make sure that we were happy and well informed. We look forward to working with Ideal Properties Group the next time we move! Thanks, Katie H.
My roommate, Emma, and I recently worked with James Williams in our search for an apartment. I was so grateful for, and astounded by, James's service that I felt compelled to write to you to express my appreciation.
Emma and I had been searching for apartments for three weeks when we met James. He was warm and professional. Within our first hour of working with him, I knew that James was far superior to other agents with whom I had previously worked.
After Emma and I put in an application for an apartment with James, a real estate agent I had previously met with called to tell me that he had planned on showing us that specific apartment. Emma and I had cancelled our appointment with that agent and never saw the space with him. Even so, he claimed that we had broken our fee agreement with him. He proceeded to call and text me incessantly all afternoon, telling me that the apartment's landlord knew about the situation, and that we should be applying for the apartment through him. James was in constant contact with me during this time, speaking with the landlord, and working to resolve the situation.
When the agent did not cease texting me after several hours, I began to feel uneasy. I felt his actions could be classified as harassment, and expressed this to James. James called the agent on my behalf. He very calmly and professionally spoke to him about the situation. I received no further messages from the previous agent, and was so grateful to James for how he handled the situation.
As a single 25 year old woman with no nearby family, I am used to fighting battles on my own (and in New York City, there are plenty of small battles that manifest themselves daily). Having few to consistently rely on can be exhausting; when the situation with the disgruntled agent presented itself, I braced myself for another instance in which I would have to muster my strength and present my case to someone who had little intention of listening to me. Instead, James was my back up that day. I felt I could ask his professional advice on how to handle the situation, and he became my sounding board and representative. His service truly exceeded my expectations. Not only did he fulfill his role as real estate agent, but he gave me peace of mind. I will forever be appreciative for James's handling of that conflict
My roommate and I soon found that we were able to quickly get approved and move into an apartment that we had seen before we met James. Desperately needing an apartment, we did so, but not without heavy hearts at the fact that we were not going through James. Had it not been for the unexpected and destructive involvement of the previous agent, James would have absolutely succeeded in finding us a perfect apartment. James remains the finest agent I have worked with, both in New York and in Boston, my previous city of residence. I will refer everyone I know to Ideal Properties Group, and I will do so because of James.